Refund policy
Last updated: October 2026
1. Return periods
You can return your purchase without giving a reason:
Art prints, canvas and paper: within 30 days after the day you receive them.
Original artworks: within 14 days after the day you receive them.
The 14 days are your statutory right of withdrawal under Dutch and EU consumer law. For prints, I voluntarily extend this to 30 days, under the same conditions. If your order arrives in more than one delivery, the period starts after the day you receive the last item.
2. How to return your purchase
If you'd like to return your purchase, please always contact me first at tim@timhupkes.com so we can arrange the correct return address and shipping details. You don't need to give a reason. I won't ask you to explain your decision.
Please don't return your purchase to the sender's address on the packaging. My production partners are not designated return locations.
Pack the artwork carefully and securely to protect it during return shipping. I strongly recommend using a tracked shipping service, keeping your proof of postage, and sharing the tracking details with me.
You are responsible for the return shipment to the extent provided by applicable law. If the artwork arrives damaged due to inadequate packaging or improper handling for which you are responsible, the demonstrable loss in value may be deducted from your refund. In cases of severe, irreparable damage, this may amount to the full value of the artwork, where legally permitted.
Direct return shipping costs for a standard withdrawal are your responsibility. For a full withdrawal, the original standard delivery charges will be refunded where required by law.
Your statutory consumer rights remain fully protected.
3. How to let me know
Email me at tim@timhupkes.com before the return period ends. If we have been in touch by WhatsApp or private message, you can also let me know there. A short, clear message is enough. You may use the model withdrawal form below, but you don't have to.
I ask you to contact me first only to arrange the return address and shipping. This is not a request for permission and does not limit your statutory right of withdrawal.
After you have let me know, you have 14 days to send the artwork back.
My return address in the Netherlands is: Tim Hupkes Art, Fuikhoren 13, 3225 BN Hellevoetsluis, the Netherlands. Please contact me before you send anything, so we can confirm the address and shipping details for your return.
4. Refunds
If you return your entire order, you'll get back the amount you paid, including any standard delivery charges you paid for the original delivery.
You pay the cost of sending the artwork back to me, unless it arrived damaged, incorrect or defective.
Pack the artwork carefully and send it back to the return address we agreed.
I use the same payment method you used for your order, unless we agree on something else. Either way, the refund costs you nothing.
You may handle the artwork the way you would in a shop, to see what it is like. If you handle it more than that, or it comes back damaged as described above, the demonstrable loss in value may be deducted from your refund, in accordance with the law.
5. Return costs
The direct cost of returning your purchase is yours. It depends on the size of the artwork and where you send it from. Large canvases and framed works usually can't go by regular post and need a parcel or courier service. Ask me before you send it and I'll help you find a suitable, tracked option.
6. Damaged, defective or incorrect deliveries
If your order arrives damaged, defective or incorrect, or something else is wrong for which I am responsible, I will arrange a suitable solution at no cost to you, such as a repair, replacement or refund.
Please email me as soon as possible with your order number and clear photos of the artwork and its packaging. Please don't send the item back before we have been in touch, so I can arrange the return for you.
This is separate from your right of withdrawal and does not shorten it.
7. Returns from outside the Netherlands
The same return periods and conditions apply wherever you live. If mandatory consumer law in your country gives you more rights, those rights apply. Customers in the United Kingdom have a 14-day cancellation right under UK law that works in the same way as described here.
Returns from outside the European Union go through customs. Please contact me before you send anything, so I can tell you how to mark the parcel as a returned item and customs can process it correctly.
Import taxes, customs duties or carrier fees you paid when your order was delivered were not paid to me, so I can't refund them myself. You may be able to reclaim them from the carrier or the customs authority in your country.
8. Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Tim Hupkes Art, Fuikhoren 13, 3225 BN Hellevoetsluis, the Netherlands, tim@timhupkes.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
9. Questions
Questions about a return? Email me at tim@timhupkes.com.