Happiness is a must

I want you to be as happy with your new art as I am to see it leave for its new home! Therefore I will do all that is humanly possible to make sure this is the case.

Shippage & Postage

In general placed orders are shipped within 3-5 working days (with the exception of i.e. public holidays). In case of a commission the painting will be sent within 3-4 weeks from moment of ordering.

Although rare, a parcel can be delayed by unforeseen factor such as extreme weather or postal strikes. I will let you know if this is the case. Obviously I will do all that I can to get your artwork to your doorstep as soon as possible.

Copyright

All copyright of every single image I have ever made are the property of Tim Hupkes Art. This includes all images on the websites Tim Hupkes Art and Moonscape Arts and everything on my social media accounts.

It is illegal to reproduce and sell my work, art and otherwise, without my explicit permission.

This means that if you bought a digital file (such as a pet portrait) you cannot reproduce this to sell.

In case you bought an art license, please take into account that the copyright still is mine. Conditions of the licence are sent with the digital file.

Discounts

Please note that any discounts apply to the artwork but not to shipping unless specifically stated.

Also discounted artworks can unfortunately not be refunded.

International Shipping

I send art all over the world. You can see what shipping costs are at checkout. I do my best to keep an estimate handy before buying, so you can make a guess what the total might come to beforehand.

Your artwork will be sent with track and trace

Unfortunately I can only estimate how long your parcel travels; in the end the postal trajectory is basically gambling, although in general most countries have fairy reliable estimates.

Customs and taxes

Any customs and taxes are not included in the price of the artwork and shipping. These can differ greatly, depending on the country and state of the shipping address. Also please hold into account that it is possible – albeit a slim chance – your artwork may be held up to 6 weeks at customs. It rarely happens and is something I unfortunately cannot control in any way, shape or form.

Payment method

Paymend methods include iDeal (Netherlands), Klara (a.o. Germany), Apple Pay, credit card and PayPal. Should any issue arise: hesitate not! Contact me and I will fix it. Your bank may or may not add an additional fee for transactions in case of international transactions. Again – this is out of my hands entirely.

Return Policy

I hold a return policy of 14 days. If you are not satisfied (enough), please let me know you wish to return the artwork within 14 days. Email me at tim@timhupkes.com to let me know you want to return the artwork and receive a refund. Please wait until my approval for the refund before you send the artwork! If approved, you will receive the refund via the same payment route you used to pay for the artwork.

Make sure the art is in its original package and make sure it is registered. It must be in the same state you received it. Price of shipping back is of your responsibility. Shipping costs I paid to get the artwork to your door cannot be refunded, unless I delivered the wrong artwork to you.

Please note I will deduct 20% of the original price of the artwork since I prefer not to keep stock.

The abstract paintings and some of the fun animal paintings have quite a bit of reliëf, which makes them vulnerable. This means they cannot be returned. I can however make a ‘virtual room’ for you, if you send me photos of the room you want a painting in, I can assemble an example for you. This way you can virtually see what your chosen painting will look like in that particular room.

Return or cancelation of commissions (such as a custom made classic or pet portrait)

Because this is custom made art, it is not possible to return or cancel digital files and paintings that are in this category.

Damaged in transit

If your artwork arrives damaged, please let me know within 5 days of arrival. Send photos of the damaged piece and of the packaging to tim@timhupkes.com. I will contact you as soon as I can to make this right!

Excepions

There are certain artworks that cannot be returned / refunded: 

• commissioned pieces
• Personalised items

Don’t hesitate to contact me if you are not sure about your specific item.

Privacy Policy

I am dedicated to protect your privacy. Your details are ONLY used to fascilitate the buying of art and, should you wish, to receive my newsletter ‘The Art & Fun Gazelle’. 

Data in store

Personal data that I process for any purpose won’t be kept for longer than is necessary to fulfull that purpose. You can request me to delete all of your data, please contact me at tim@timhupkes.com

Please note: this means you will have to fill out your information (again) if you wish to buy an artwork or receive my newsletter, The Fun & Art Gazelle.

Cookies

My website uses cookies. I use Google Analytics to see what the traffic does, but I don’t use id-recognision. If you are interested in the technical details of cookies, what they are and why there are there, please check out this European Commission website.