I try to make your buyer’s experience as lovely as possible. Do you have any questions? About a piece of art or otherwise? Please contact me.
Copyright
All copyright of every single image I have ever made are the property of Tim Hupkes Art. This includes all images on the websites Tim Hupkes Art and Moonscape Arts and everything on my social media accounts.
It is illegal to reproduce and sell my work, art and otherwise, without my explicit permission.
This means that if you bought a digital file (such as a pet portrait) you cannot reproduce this to sell.
In case you bought an art license, please take into account that the copyright still is mine. Conditions of the licence are sent with the digital file.
Limited Edition Canvas Prints & pet portraits
Een canvas print from a Limited Edition is made to order and can therefore be returned. The same is true for pet portraits.
Pet portraits (realistically and cartoonish)
A pet portrait cannot be canceled once ordered, as this is a made to order painting that: I usually start on immediately.
Cookies
To make sure my website works like clockwork I use cookies. Find more information about this right here. I use Google Analytics for insight of visitor’s behaviors. However I do not use id-recognision!
Delivery and shipping
Please check each painting to see when it can be shipped and what the costs are. I send large paintings either in a wooden crate or unframed. For more information about unframed paintings, please check this page.
Damage during shipment
Please notify me as soon as possible, but no later than 48 hours after the artwork arrives, in case your artwork arrives damaged. Send clear photos of the damage to tim AT timhupkes.com.
Return policy
Because an artwork is only then created when it is ordered, it is not possible to return it. The exception to the rule are some of the fun animal original paintings that have no reliëf. An unframed painting cannot be returned. Abstract fine art prints cannot be returned: these are also made to order.
It is always possible to come to the art studio and have a look at the art for yourself! This of course is without any charge. Parking is free and I’ll even throw in a cuppa! 😉
Exisiting paintings
The abstract paintings and some of the fun animal paintings have quite a bit of reliëf, which makes them vulnerable. This means they cannot be returned. I can however make a ‘virtual room’ for you, if you send me photos of the room you want a painting in, I can assemble an example for you. This way you can virtually see what your chosen painting will look like in that particular room.
Return and cancel fun animal paintings without reliëf
If you buy a fun animal painting in the online shop and you are not happy with it, you can return it. Please send the painting back very well protected. Preferably in the same packaging it arrived in. This can be done within 14 days of arrival. I cannot refund shipping costs or costs to companies such as PayPal. If the painting is unframed, it cannot be returned.
Return or cancelation of commissions (such as a custom made classic or pet portrait)
Because this is custom made art, it is not possible to return or cancel digital files and paintings that are in this category.
Shipping
I will ship your painting in 1 to 3 weeks. Time is influenced by how large the painting is; it is possible I have to order a wooden crate first. This may take a while to get delivered to me. Smaller artworks and unframed paintings I can usually ship within a week, of course this is only in case of already existing paintings.
In case of a commission it may take up to 6 weeks before I can ship the painting.
Please also take into account that I have no control over the time the actual shipping to your home takes.
In case you order from abroad: I make sure all paperwork for customs is in order. Any fees a customs requires is the buyer’s responsibility.
International payments
If you are outside of the Netherlands you can use this information to tranfer the purchase amount:
Tim Hupkes Art
Chamber of Commerce number: 24459267
BTW | VAT number: NL001832490B88
Bank IBAN: NL86 RABO 0103 8477 74
BIC/SWIFT: RABONL2UXXX
Privacy policy
I use Google Analytics to see where the visitors of my website live. I do not allow personal data tracking! I have explicitly forbidden Google to do so. I only use your information to send you the newsletter (in case you have subscribed) and to make sure you can buy my art online.
Cooky policy
Find all information about cookies right here.
B2B commissions illustrations and cartoons
Please contact me for these terms if you want to buy cartoons or illustrations as a company.